Отзывы гостей

Рекомендуют
498
Персонал
4.55 / 5
Номер
4.08 / 5
Чистота
4.43 / 5
Питание
4.30 / 5
 
 
4.1
ua  Оксана 2017-06-19 16:56:00 РЕКОМЕНДУЮ
Персонал: 4.4/5 Номер: 4.0/5 Чистота: 4.0/5 Питание: 4.0/5
4.4
us  Igor 2017-06-19 14:08:59 РЕКОМЕНДУЮ
Персонал: 4.4/5 Номер: 4.3/5 Чистота: 4.0/5 Питание: 3.8/5
 
Комментарий гостя:
Интернет доступ в эту поездку работал просто отвратительно. Особенно для бизнес этажа это не допустимо. Перегрузка компьютера ничем не помогла, он подсоединяется к вай фай а интернет или очень медленный или просто страницы не грузятся. Не возможно по скайпу поговорить.
4.2
de  Eduard 2017-06-19 09:14:38 РЕКОМЕНДУЮ
Персонал: 4.2/5 Номер: 4.3/5 Чистота: 4.3/5 Питание: 4.0/5
 
Комментарий гостя:
Увеличить число посадочных мест в ресторане для завтрака.
4.7
ua  Swapnadip 2017-06-19 08:30:53 РЕКОМЕНДУЮ
Персонал: 5.0/5 Номер: 5.3/5 Чистота: 4.7/5 Питание: 4.5/5
 
Комментарий гостя:
First of all I would like to thank the hotel for upgrading my room from Premier to Suite. The room was spacious and the view was very good. The staff was also good and AC was very good. Since I was not having time during check out, I was not able to give this feedback on the form provided. Hope to stay with Premier group again in future. I tried booking your hotel for Odessa. unfortunately rooms were not available on my travel dates.
4.2
ro  Надія 2017-06-15 17:45:45  
Персонал: 4.4/5 Номер: 4.3/5 Чистота: 4.0/5 Питание: 4.0/5
 
Комментарий гостя:
Кращу якість WI-FI, на 7 поверсі готелю він практично відсутній
4.6
ua  Станіслав 2017-06-13 21:16:47 РЕКОМЕНДУЮ
Персонал: 4.8/5 Номер: 5.0/5 Чистота: 4.7/5 Питание: 4.0/5
5.0
lu  Ramesh 2017-06-13 10:18:47 РЕКОМЕНДУЮ
Персонал: 5.0/5 Номер: 5.3/5 Чистота: 5.0/5 Питание: 5.0/5
 
Комментарий гостя:
we used again this new business room, all fine as usual great brekafast, wonderful staff thanks onece again Safia and Viktor/EVgeny and Vita
3.8
it  Elza 2017-06-10 10:38:52 РЕКОМЕНДУЮ
Персонал: 3.8/5 Номер: 4.0/5 Чистота: 4.0/5 Питание: 4.0/5
 
Комментарий гостя:
1. Решить вопрос с терминалами для оплаты заказа еды в номере. У вас как в лотерею играть - работает сегодня или нет, никогда не угадаешь. Несколько раз делала заказ и отменяла, когда говорили, что необходимо спуститься на 2-й этаж для оплаты картой (наличных не было). 2. По раннему заезду. Прилетела ранним рейсом. Накануне мне говорили, что смогу заселиться рано, если будет свободный номер. На регистрации мне сказали, что такой возможности нет, но если я доплачу - номер подготовят в течение 20 мин. То есть, свободный номер был, но его не хотели убирать без доплаты. По моему, не самый клиентоориентированный подход. Я доплатила. 3. Кондиционер не работал на тепло. В номере было холодно.
2.8
no  Thor 2017-06-07 07:43:15  
Персонал: 2.4/5 Номер: 2.3/5 Чистота: 3.0/5 Питание: 3.3/5
 
Комментарий гостя:
I do not know if you read this, but I've stayed at their hotel many times. This time the woman at the front desk was uncomfortable. And when staying at a hotel and being bothered by music noise until 5 o'clock in the morning is not good. I asked for a quiet room !!!
3.1
es  Cecilia 2017-06-06 12:48:14  
Персонал: 3.6/5 Номер: 3.0/5 Чистота: 2.7/5 Питание: 3.8/5
 
Комментарий гостя:
I think it is necessary to extend the space of the rooms and also the closets. Improve cleaning.
4.7
ua  Юрий 2017-06-05 13:47:56 РЕКОМЕНДУЮ
Персонал: 4.6/5 Номер: 4.7/5 Чистота: 4.7/5 Питание: 4.8/5
4.3
tr  necati 2017-06-05 11:20:23 РЕКОМЕНДУЮ
Персонал: 4.8/5 Номер: 4.3/5 Чистота: 4.0/5 Питание: 4.5/5
 
Комментарий гостя:
Wi fi in the rooms are very week. İmpossible to access wi fi connection. I did stayed at your hotel at least 15 times since 2013. Same problem. Definetely you need to increase Wi Fi system or install a new system at your hotel. I brought this to your attention many times but nothing is changing.
2.6
de  Ирина 2017-06-03 23:55:38  
Персонал: 3.2/5 Номер: 2.3/5 Чистота: 3.0/5 Питание: 1.8/5
 
Комментарий гостя:
осовременить ,очень древние номера ,завтрак довольно скудный ! зона отдыха на ресепшн -древняя мебель и очень неуютно
4.3
gb  Timothy 2017-06-03 16:17:55 РЕКОМЕНДУЮ
Персонал: 4.8/5 Номер: 4.7/5 Чистота: 4.3/5 Питание: 4.0/5
 
Комментарий гостя:
On the last morning of my stay there was some repair work being done in the next room. It was very loud and unpleasant. Don't put people in rooms next to repair work.
4.8
us  Robert 2017-06-02 17:10:53 РЕКОМЕНДУЮ
Персонал: 5.0/5 Номер: 5.3/5 Чистота: 5.0/5 Питание: 4.5/5
 
Комментарий гостя:
Nothing wrong with the breakfast per se but it was very Eastern European rather than being central European.
4.8
ua  Irina 2017-06-01 18:35:53 РЕКОМЕНДУЮ
Персонал: 4.8/5 Номер: 5.0/5 Чистота: 4.5/5 Питание: 4.0/5
4.2
ua  Елена 2017-06-01 11:15:03  
Персонал: 4.2/5 Номер: 3.7/5 Чистота: 3.3/5 Питание: 3.8/5
 
Комментарий гостя:
У номерах ужасный Wifi. Покрытия почти нет, из-за чего общее впечатление об отеле резко падает. В деловых поездках это критично, так как работать из номера невозможно
4.9
il  shahar 2017-05-31 07:21:31 РЕКОМЕНДУЮ
Персонал: 5.0/5 Номер: 5.3/5 Чистота: 5.0/5 Питание: 4.7/5
4.1
es  SUSANA 2017-05-29 22:31:04 РЕКОМЕНДУЮ
Персонал: 4.2/5 Номер: 4.3/5 Чистота: 4.0/5 Питание: 4.0/5
 
Комментарий гостя:
Renovate the rooms (furniture).
4.6
gb  John 2017-05-29 18:54:00 РЕКОМЕНДУЮ
Персонал: 4.6/5 Номер: 5.0/5 Чистота: 4.7/5 Питание: 4.2/5
 
Комментарий гостя:
Cider added to bar menu , still a wonderful Hotel , and staff are wonderful
5.0
no  Trond 2017-05-29 16:11:15  
Персонал: 5.0/5 Номер: 5.3/5 Чистота: 5.0/5 Питание: 5.0/5
 
Комментарий гостя:
I been to Kiev 8 times first time in your hotel IT WAS VERY NICE, now I know where to stay next time in Kiev
4.2
gb  John 2017-05-28 18:58:31 РЕКОМЕНДУЮ
Персонал: 4.2/5 Номер: 4.3/5 Чистота: 4.0/5 Питание: 3.5/5
 
Комментарий гостя:
Still a great hotel , staff are so helpful , best thing about Hotel , one thing I would like to see is cider at the bars , it is becoming very popular and would be a great addition to your bar
5.0
nl  FILIP 2017-05-26 11:22:44 РЕКОМЕНДУЮ
Персонал: 5.0/5 Номер: 5.3/5 Чистота: 5.0/5 Питание: 5.0/5
3.1
gb  Allen 2017-05-24 23:44:03  
Персонал: 3.6/5 Номер: 3.0/5 Чистота: 2.0/5 Питание: 2.7/5
 
Комментарий гостя:
I stay in your hotel every time I come to Kiev (6-8 times per year. Normally I am very happy with the rooms I receive. When I arrived on Monday evening (22nd May) I booked a Pearl Suite I had stayed in this room before and I knew that, because I would have a very busy and tiring day that I would like to relax in the Jacuzzi bath. I switched on the Jacuzzi and very quickly there were many black objects floating in the bath. They were long, thin and approximately 25mm x 2mm. I was absolutely disgusted by this. I had to put my clothes back on and go down to reception and complain. The young lady that I spoke to was very apologetic and said that she would call housekeeping to clean the bath. I told her that I was very disappointed that this had happened and suggested that, when I checked in again tonight (May 24th) for two nights, that she could arrange for me to stay in the Pearl suite rather than the standard suite that I had booked. When I arrived tonight, I was booked into a normal suite. I asked the gentleman on reception whether I had been upgraded to a Pearl Suite and he told me that the hotel was very busy so this was not possible. I checked into my room (1504) at 21.20 and called room service to arrange dinner in my room. I had to wait until after 22.30 for delivery of my food and wine. I would really like it if you can convince me that you are taking my complaints seriously and that the standards in the hotel are not slipping. Regards Allen Scobie
4.9
ua  VITALIY 2017-05-24 21:10:20 РЕКОМЕНДУЮ
Персонал: 4.8/5 Номер: 5.3/5 Чистота: 5.0/5 Питание: 5.0/5
4.2
de  Ansgar 2017-05-24 07:37:09  
Персонал: 3.8/5 Номер: 4.3/5 Чистота: 3.7/5 Питание: 4.2/5
 
Комментарий гостя:
You have this offer on your website that says, there is a free transport to the airport. For an unknown reason, 2 of 3 times of my stays in the hotel, it wasn't included. Even though I booked it. Even though I only came for the weekend. And none of the people who are working at the reception, could tell me exactly why. The most "funny" statement was: "go on our website, it's clearly explained there". Are you people serious? It was surely my last stay in your hotel. And by the way, interesting that the only time the "transport to the airport worked", was when we booked the "apartment" - the most expensive "room" of the whole hotel. So you seem to treat people differently when they pay a lot of money. And if I want this, I don't need your hotel. I can go to a lot of other hotels in Kiev. The best thing about your hotel is the breakfast. And the fact that it's available till 11 o'clock. But it's also not making me want to let me fool by your "special offers".
3.9
no  Johan Ludvig 2017-05-23 08:31:28 РЕКОМЕНДУЮ
Персонал: 4.0/5 Номер: 4.3/5 Чистота: 4.0/5 Питание: 3.8/5
 
Комментарий гостя:
This might be a general problem in Ukraine, but I wish it would have been easier to spot allergens in the food served.
3.9
be  ANTOON 2017-05-22 17:21:44 РЕКОМЕНДУЮ
Персонал: 4.0/5 Номер: 4.3/5 Чистота: 3.7/5 Питание: 4.0/5
 
Комментарий гостя:
WELCOME DRINK TO INCLUDE COFFEE/BEER
4.6
ua  Олександр 2017-05-21 10:24:17 РЕКОМЕНДУЮ
Персонал: 4.6/5 Номер: 4.3/5 Чистота: 4.3/5 Питание: 4.0/5
4.7
ua  VITALIY 2017-05-16 11:28:32 РЕКОМЕНДУЮ
Персонал: 4.6/5 Номер: 5.0/5 Чистота: 4.3/5 Питание: 4.8/5